Delete My Data

Last updated: 2 August 2026

Taskiko FZC LLC (“Taskiko”, “we”, “us”) operates https://www.taskiko.com, a platform connecting customers in the UAE with home-service professionals. You can ask us to delete the personal data we hold about you at any time, free of charge. You do not need an account or to be signed in to make the request. This page explains how to ask, what we erase, and what we are required to keep.

1. How to request deletion

Send us a request by either channel:

• Email: hello@taskiko.com with the subject “Delete my data”.
• WhatsApp or phone: +971 50 126 7407.

Please include the mobile number you used to book or sign in — it is your account identifier, and we cannot find your records without it — along with the name you gave at booking.

2. How we confirm it’s you

Before erasing anything we confirm the request came from the owner of that mobile number, normally by messaging that number on WhatsApp and asking you to confirm. This stops anyone erasing someone else’s account. If we cannot verify ownership we will tell you and take no action.

3. What we delete

• Your name.
• Your mobile number, replaced with a non-identifying placeholder so it can no longer be linked to you or used to sign in.
• The street-level line and label of every address you saved.
• Any review or comment you left after a service.
• Your WhatsApp verification records, sign-in codes, and marketing and consent timestamps.

4. What we keep, and why

UAE tax, accounting and dispute-resolution obligations require us to retain transaction records. After erasure we keep the following, no longer linked to your name or number:

• The booking record — service, date, status and amount.
• The coarse area of your address (for example the community or district), without the street-level line, so the retained booking record stays meaningful for accounting.
• Payment records held by Telr, our payment provider. We never hold your card details; card data is entered on Telr's secure page and is subject to Telr's own retention rules.
• A dated audit entry recording that an erasure was carried out, which is how we evidence that we honoured your request.

5. How long it takes

We action verified requests within 30 days, and usually within a few working days. We will confirm to you once it is done.

6. What happens to your account

Erasure is permanent and cannot be undone. You will no longer be able to sign in — WhatsApp login will not recognise your number — and your booking history will no longer appear anywhere in the app. Booking again later creates a new, unrelated account. Please complete or cancel any active booking first: we cannot carry out a job once the address has been erased.

7. WhatsApp messages

If you contacted us or signed in over WhatsApp, erasure removes the records we hold about those messages. Copies held in your own WhatsApp app, or by Meta as the operator of WhatsApp, are governed by WhatsApp’s own privacy policy — you can delete the chat from within WhatsApp on your device.

8. Other data rights

You may also request a copy of your data, ask us to correct it, or withdraw consent, using the same contact details. See our Privacy Policy for what we collect and why.

9. Contact

Taskiko FZC LLC
11th Floor, IBN Battuta Gate, Dubai, United Arab Emirates
Phone / WhatsApp: +971 50 126 7407 · Email: hello@taskiko.com