Terms of Service
Last updated: 7 July 2026
1. About these terms
These Terms of Service (“Terms”) govern your use of Taskiko (“Taskiko”, “we”, “us”), an online platform that connects customers in the United Arab Emirates with vetted, independent home-service professionals (“Pros”). Taskiko FZC LLC maintains the https://taskiko.com website (the “Site”) from its offices at 11th Floor, IBN Battuta Gate, Dubai. The United Arab Emirates is our country of domicile. By booking a service or using the platform, you agree to these Terms.
2. The service
Taskiko lets you discover services, choose a time slot, and book a Pro to carry out work at your address. Taskiko facilitates the booking and payment; the Pros are independent contractors who perform the work. We are not the provider of the underlying home services.
3. Eligibility
You must be at least 18 years old and located in an area we serve within the UAE. Minors under the age of 18 may not register as users of the website and are not allowed to transact on or use the website. You agree to provide accurate contact and address information so the booking can be fulfilled.
4. Bookings & payment
When you book, you select a service, a date and a time window, and verify your mobile number to confirm the booking. You pay the quoted price online at the time of booking through our payment provider, Telr. For quote-based services, we confirm a price first and arrange payment separately. For hourly services, the first hour is the base price and any extra time is settled after. For services where materials are needed, labour and materials are billed separately. Slot availability is limited.
Once your payment is authorised, your booking is confirmed immediately on-screen and appears in your account dashboard; we may also send a confirmation message via WhatsApp. Please retain a copy of your transaction records and of these policies.
5. Pricing & payment
We accept online payments by Visa and Mastercard credit and debit cards. All transactions are processed in AED (United Arab Emirates Dirham). Prices are shown in AED, are inclusive of 5% VAT, and may be indicative (“from”) where the final price depends on an on-site assessment. Payment is made online at booking via Telr, our payment provider. Card details are entered on Telr's secure payment page and never reach our servers. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
6. Cancellation, reschedule & refunds
You may cancel or reschedule a booking from your account while it is still confirmed or assigned (before the Pro is on the way). Rescheduling moves your booking to a new available slot. Once a Pro is on the way or the service is completed, the payment is non-refundable. Approved refunds are made only through the original mode of payment. Full details, including refund timelines, are set out in our Refund & Cancellation Policy.
7. The professionals
Pros are independent contractors, not employees or agents of Taskiko. We take reasonable steps to vet Pros, but you are responsible for supervising work carried out at your property and for ensuring a safe environment. Any direct arrangements you make with a Pro outside the platform are at your own risk.
8. Your responsibilities
You agree to provide safe and reasonable access to the property at the booked time, accurate information, and a respectful environment for the Pro. You are responsible for securing valuables and for any permissions required for the work. You are also responsible for maintaining the confidentiality of your account and of the mobile number used to sign in, and for all activity that takes place through your account.
9. Ratings & content
After a completed service you may submit a rating and comment. You are responsible for the content you submit; it must be lawful, accurate, and free of offensive or infringing material. We may remove content that breaches these Terms.
10. Liability
The platform is provided “as is”. To the maximum extent permitted by UAE law, Taskiko is not liable for indirect or consequential loss, and our total liability in connection with a booking is limited to the amounts you paid to Taskiko for that booking. Nothing in these Terms excludes liability that cannot be excluded by law.
11. Prohibited conduct
You agree not to misuse the platform, including attempting to bypass payment, submitting false bookings, harassing Pros or staff, or using the service for unlawful purposes.
12. Sanctions
We will not trade with or provide any services to individuals or entities in OFAC-designated or otherwise sanctioned countries.
13. Changes
The Site's policies and these Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Material changes will be reflected by the “Last updated” date above, and continued use after changes constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights.
15. Contact
Taskiko FZC LLC
11th Floor, IBN Battuta Gate, Dubai, United Arab Emirates
Phone / WhatsApp: +971 50 126 7407 · Email: hello@taskiko.com