Privacy Policy
Last updated: 2 August 2026
1. Who we are
Taskiko FZC LLC (“Taskiko”, “we”, “us”) maintains the https://taskiko.com website (the “Site”), an online platform connecting customers in the UAE with independent home-service professionals. This policy explains what personal data we collect and how we use it.
2. Data we collect
- Contact & identity: your mobile number and name.
- Booking details: the service, date, time window, your area/community and address line, and booking status.
- Ratings: any rating and comment you leave after a service.
- Payments: processed by Telr, our payment provider. We do not collect or store card details — cards are entered on Telr's secure payment page.
- Technical: a sign-in token held in a secure browser cookie (valid up to 30 days) and mirrored in your browser’s local storage, a short-lived cookie holding your pending login code, and basic request data (e.g. IP) used for security and rate-limiting.
3. How we use your data
To create and manage your bookings, verify your number over WhatsApp, assign and brief a Pro, arrange payment, provide customer support, prevent abuse, and improve the service.
4. Verification & sign-in
Sign-in is by WhatsApp: we show you a one-time code, you send it to our WhatsApp Business number, and WhatsApp confirms to us that the message came from your number. Your number is used as your account identifier so we can show your bookings. We do not send SMS.
5. Who we share with
- The assigned Pro receives the job details needed to perform the service (your name, contact number, address and the booking), including via WhatsApp.
- Supabase hosts our database and authentication.
- Meta Platforms carries our WhatsApp messages through the WhatsApp Business Platform, so it processes your mobile number and the content of messages you exchange with us. Meta’s handling of those messages is governed by WhatsApp’s own privacy policy.
- Telr processes your payment and holds the card details you enter on its page.
All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. Card details are never passed to third parties by us — they are handled solely by Telr on its secure payment page.
6. Where your data is stored
Our database is hosted in the European Union. Where personal data is processed outside the UAE, we rely on appropriate safeguards and your consent at the point of booking, consistent with UAE PDPL principles.
7. Cookies & local storage
We keep our use of browser storage minimal — the sign-in and login cookies described above, plus a small amount of local storage used to keep you signed in. We don’t use advertising trackers.
8. Security
We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (TLS), access controls and server-side verification of all payment outcomes. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-party websites
Our website may contain links to third-party sites and services (for example WhatsApp, or Telr's payment page). We are not responsible for the content or privacy practices of third-party websites; we encourage you to review their policies.
10. Retention
We keep booking and payment records for as long as needed to provide the service and to meet legal, tax and dispute-resolution obligations, then delete or anonymise them.
11. Your rights
Subject to UAE law, you may request access to, correction of, or deletion of your personal data, and withdraw consent. To exercise these rights, email hello@taskiko.com or message us on +971 50 126 7407. For deletion specifically, see Delete My Data, which sets out what we erase and what we must retain.
12. Children
The service is intended for adults (18+). We do not knowingly collect data from children.
13. Changes
We may update this policy from time to time; the “Last updated” date above reflects the latest version. Material changes will be highlighted on this page.
14. Contact
Taskiko FZC LLC
11th Floor, IBN Battuta Gate, Dubai, United Arab Emirates
Phone / WhatsApp: +971 50 126 7407 · Email: hello@taskiko.com